Victorians booking a taxi or ride-share will soon see tougher rules aimed at cracking down on fare-related misconduct and improving passenger confidence, under new reforms announced by the Allan Labor Government.
From Sunday, 1 March 2026, changes to the state’s driver accreditation system will introduce stronger penalties for repeated offences and make it easier for passengers to report problems when they arise.
A central feature of the reforms is a new “two strikes and you’re out” rule. Under this approach, drivers who commit fare-related offences twice within a ten-year period could lose their accreditation, making it harder for repeat offenders to remain in the industry.
The government says the move is designed to target the small number of drivers doing the wrong thing, while supporting the majority who follow the rules and provide a professional service.
New restrictions will also apply to driver branding. Drivers will be banned from displaying logos or signage unless they are genuinely affiliated with that taxi or ride-share provider. The aim is to prevent misleading conduct and ensure passengers know exactly who they are travelling with.
Another change passengers will notice is the introduction of mandatory QR codes in all taxi and ride-share vehicles. These codes will provide quick access to information about passenger rights and the complaints process, giving people a clearer pathway to report misconduct.
The reforms build on tougher penalties introduced earlier this year. From 1 January 2026, new measures came into force targeting drivers who fail to use the meter properly, an issue that has been a recurring concern for passengers.
More reforms are expected later in 2026, including improved training for wheelchair-accessible vehicle drivers, expanded use of security cameras and audio recording in taxis, and the introduction of a public register of disciplinary actions.
Safe Transport Victoria will also be present at the 2026 Australian Grand Prix to help inform both passengers and drivers about the incoming rules, as large events often bring increased demand for transport services.
Minister for Public and Active Transport Gabrielle Williams said the changes were intended to strengthen safety and trust across the sector.
“Everyone deserves to feel safe and confident when they step into a taxi or ride-share,” she said, adding that the reforms would help protect passengers while supporting drivers who do the right thing.
The government’s broader message is clear: passengers should feel secure when booking a trip, and those who repeatedly breach the rules will face stronger consequences.
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