Optus services gradually restore amidst massive outage

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In the wake of a widespread telecommunications disruption that sent millions of Optus customers into a connectivity crisis, the telecom giant, Optus, reports that some services across fixed and mobile networks are gradually being restored.

However, as mentioned on its X handle, the company anticipates that it may take several hours for all services to fully recover, with different services coming back online at various sites over time.

Optus CEO Kelly Bayer Rosmarin addressed the situation, acknowledging the lack of clarity regarding the root cause of the morning outage. She assured customers that a solution is underway, stating, “Well, the good news is that we have a path to restoring the whole network, and so we’re bringing it up progressively as we speak.”

Since the early hours of the morning, Optus customers have faced significant disruptions, rendering them unable to make calls or access mobile data. The outage, which began at approximately 4 am, left many individuals and businesses grappling with connectivity woes.

Optus issued a statement earlier in the day, saying, “We’re aware of an issue impacting Optus mobile and nbn services and are working to restore services as quickly as possible. We understand connectivity is important and apologise for any inconvenience caused. We reiterate our apology to customers for the nationwide service outage that has occurred this morning. We will continue to provide updates as we have information available.”

Reports from affected customers flooded in, describing the extent of the disruption. Joylakshmi, an Optus customer, noticed the issue while on her morning commute. She explained, “I realised at 8 am this morning when my phone showed just three bars. Upon reaching the office, my phone displayed ’emergency calls only’.”

Another Optus customer Cher Canada shared her experience, noting that she had to return home from Flinders St station in Melbourne due to the absence of train services. With no alternative bus service in operation and the inability to book an Uber ride due to her Optus network connection, she faced quite the challenge.

The outage’s origin is reportedly a “deep fault” within Optus’ network, according to 9news.com. The network outage was first reported at 4.05 am, impacting up to 10 million people, as well as various businesses, hospitals, and banks. Notably, while landline customers found themselves unable to call triple zero (000), mobile users were able to reach the emergency line during the outage.

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