Gaura Travel, co-founded by Ashwini Sonthalia, prides itself on customer service and innovation. “There are two things that set my business apart—marketing and service.”
Ashwini says he owes its success to his family’s business background. “I started Gaura Travel with my brother and business partner Abhishek in 2007. He had done some research and knew that it was an area that would continue to see growth for a while.”
With the tagline “The Sub-continent Specialist”, Gaura Travel has crossed more than 30,000 customers. The travel house’s innovative methods have been successful and the agency now has interstate offices, sends out SMS notifications of specials, and has created the 1300 FLY INDIA line and 24×7 customer service option.
“Couples and families for a large chunk of our clientele,” says Ashwini. “Most of them are not in a position to take a decision on the spot. By the time the family arrives at a decision it is too late in the evening to do anything about it as the travel agents are closed. The 24×7 option takes care of that. The customer does not feel rushed,” says Ashwini, who adds that there is a world of opportunity out there for everyone. “It is just about finding a need and making sure you are the first to fulfill it.”
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