More than 100,000 motorists and passengers with mobility impairments will no longer need to visit a Service NSW centre each year to renew their Mobility Parking Permits, following the introduction of a new online application process.
The digital service allows eligible applicants to apply for or renew parking concessions through their MyServiceNSW account, removing the need to print, scan and upload paper forms.
About 140,000 people applied for a mobility parking permit during the last financial year, with 98 per cent attending a Service NSW centre to submit their application. The NSW Government says the new process will make applications easier to complete from home for most people.
The updated system also changes how medical information is provided. Practitioners can submit medical certificates securely and directly to an applicant’s MyServiceNSW account, reducing manual paperwork and the handling of medical documents.
The Mobility Parking Scheme is available to people with permanent or temporary mobility impairments, including people with disability, older Australians and those recovering from injuries.
Applicants who need assistance can continue to access support through Service NSW centres and phone services. People with complex applications or those requiring additional help may still need to attend a centre.
The move has also been welcomed by Vision Australia, which said the previous paper-based process could create barriers for people who are blind.
Vision Australia’s Lead Policy Advisor Bruce Maguire said digitising the scheme would make it easier for blind people to access mobility parking and participate in the community.
Minister for Customer Services and Digital Government Jihad Dib said the new process would reduce paperwork and the handling of medical information while saving time for applicants and practitioners.
Roads Minister Jenny Aitchison said the change was intended to make it easier for people with mobility-related disabilities to access essential services and maintain independence.
Minister for Disability Inclusion Kate Washington said moving permits online was part of broader work to improve the accessibility of government services across NSW.
Parliamentary Secretary for Disability Inclusion Liesl Tesch, who is a wheelchair user, said removing the requirement to renew permits in person would eliminate one accessibility barrier for people with disability.
The online service is now available to eligible applicants through MyServiceNSW.
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