Taxi drivers in New South Wales who refuse to accept approved travel subsidy payments or mistreat passengers using wheelchairs will face fines of up to $3,000 under new measures aimed at improving fairness and accessibility in the transport system.
The changes address a long-standing gap in enforcement that previously meant drivers could decline payments under the NSW Taxi Transport Subsidy Scheme without facing penalties. The scheme offers a 50 per cent discount on fares, up to $60 per trip, for people unable to use public transport.
Concerns have been raised about incidents where passengers were refused service or left stranded after disputes over payment. Under the new rules, drivers who reject valid subsidy dockets or smartcard payments will be subject to fines, and taxi operators will be required to ensure all drivers are properly equipped to process these payments.
Penalties have also been increased for drivers who start the meter before a passenger using a wheelchair is safely secured. What was previously a $300 fine will now carry a $3,000 penalty. Authorities say this practice has, in some cases, resulted in higher fares and placed unfair costs on passengers and the public system.
The reforms also extend to passengers with assistance animals. Drivers who refuse multiple fares involving assistance animals or animals in training may face disqualification offences, along with higher fines. First offences related to overcharging, refusing fares or failing to use the meter will also now attract penalties of up to $3,000.
A flat fare of $60 has been introduced for trips between Sydney Airport and the CBD, a move designed to provide clearer pricing and reduce disputes over fares for travellers.
Minister for Transport John Graham said the measures send a clear message about expectations in the industry, while acknowledging that most drivers provide reliable service.
Minister for Disability Inclusion Kate Washington said people with disability should be able to use taxis without concern over payment disputes or poor treatment. She said taxis remain an important part of accessible transport, helping people travel to work, social activities and appointments.
Regional Transport Minister Jenny Aitchison said the changes close a loophole that had allowed inconsistent enforcement. She said access to reliable transport is particularly important in regional areas where alternatives may be limited.
The Point to Point Transport Commissioner, Anthony Wing, said compliance with subsidy schemes and proper handling of wheelchair passengers are essential obligations for drivers, and enforcement will continue where standards are not met.
Industry representatives have supported the stronger penalties. NSW Taxi Council Chief Executive Nick Abrahim said most drivers already provide good service and highlighted the importance of ensuring those who do not comply are held accountable.
The government has also extended incentives to taxi operators serving passengers in regional areas, aiming to improve access for wheelchair users who rely on specialised transport services.
Since its introduction in 1981, the taxi subsidy scheme has played a role in supporting people with disability, with most payments now made through smartcard systems that allow for better record-keeping and oversight. Authorities say the latest changes are intended to strengthen accountability while supporting access to safe and reliable transport.
Support independent community journalism. Support The Indian Sun.
Follow The Indian Sun on X | Instagram | Facebook
Support Independent Community Journalism
Dear Reader,The Indian Sun exists for one reason: to tell stories that might otherwise go unheard.
We report on local councils, state politics, small businesses and cultural festivals. We focus on the Indian diaspora and the wider multicultural community with care, balance and accountability. We publish in print and online, send regular newsletters and produce video content. We also run media training programs to help community organisations share their own stories.
We operate independently.
Community journalism does not have the backing of large media corporations. Advertising revenue fluctuates. Platform algorithms change. Costs continue to rise. Yet the need for credible, grounded reporting in a multicultural Australia has never been greater.
When you support The Indian Sun, you support:
• Independent reporting on issues affecting migrant communities
• Coverage of local and state decisions that shape daily life
• A platform for small businesses and community groups
• Media training that builds skills within the community
• Journalism accountable to readers
We cannot cover everything, but we work to cover what matters.
If you value thoughtful reporting that reflects Australia’s diversity, we invite you to contribute. Every donation helps us maintain the quality and consistency of our work.
Please consider making a contribution today.
Thank you for your support.
The Indian Sun Team
