Victorians could soon be able to touch on and travel using a credit card, smartphone or smartwatch, as the state government moves into the next phase of testing for contactless payments on the myki network.
After the installation of almost 3,000 new ticket readers across more than 280 myki-enabled train stations, a small number of controlled, closed-group trials are set to begin early next month. It’s the next practical checkpoint in a rollout designed to modernise the way passengers pay, and reduce the friction that comes with topping up, carrying a separate card, or dealing with queues at busy stations.
For many commuters, the appeal is simple: tapping on with the device already in your pocket or on your wrist is quicker and more convenient than remembering to carry a myki. The government says the upgrade remains on track to introduce contactless technology across the rail network over the coming months, with trains expected to be the first part of the system to switch over once testing is complete.
The testing program will start with a closed-group technical trial in a laboratory environment, involving Department of Transport and Planning staff over three days. The aim is to put the system through its paces using a wide range of bank cards and smart devices, checking how reliably it reads different formats and responds under various conditions.
From there, the testing moves out into the real world, with further trials planned at a small number of selected train stations. These station-based checks are designed to confirm the system performs consistently in everyday conditions, where variables like passenger flow, peak-hour pressure, device behaviour and environmental factors can all influence performance.
While the headline feature is the ability to touch on with a bank card or smart device, the government says the trial will also focus on the behind-the-scenes elements that affect the passenger experience. That includes refunds, customer support pathways and contact centre processes, with the goal of making sure any issues can be handled smoothly without disrupting services.
Public trials are expected to follow over the coming months, giving passengers at selected stations the opportunity to take part and share feedback. The government has flagged that more information about how commuters can participate will be announced soon.
If testing goes to plan, full fare-paying passengers will be able to touch on using credit and debit cards, smartphones and smartwatches, starting on trains before expanding to buses and trams. Installation of new readers across the train network was completed late last year, with buses and trams due for completion early this year.
It’s also a reminder that, for now, nothing changes at the gate. The new readers currently accept myki only, and passengers are being urged to keep using their myki card or Mobile myki in the meantime.
Minister for Public and Active Transport Gabrielle Williams described the upcoming trials as a necessary step before switching the system on for passengers, saying the focus is on testing the technology in real-world conditions and ensuring it works smoothly.
For commuters, the next few months will be the clearest indication yet of when “tap and go” travel will finally become part of everyday life across Victoria’s public transport network.
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