As temperatures climb across South Australia, a quiet but critical service is being switched on. From Wednesday, the Australian Red Cross will begin placing welfare calls to vulnerable and isolated people through its TeleRedi program, timed to coincide with forecast extreme heat.
The free service, funded by the South Australian Government’s Department of Human Services, is activated during periods of dangerous weather. Its purpose is simple: to check in, offer reassurance and act quickly if someone appears to be struggling.
Specially trained Red Cross volunteers make phone contact with registered participants. If a call goes unanswered, or if a person sounds unwell or distressed, established follow-up and emergency procedures are put in place. The aim is early intervention, before heat-related illness escalates.
TeleRedi is targeted at people who face higher risks during heatwaves. This includes those living alone, older residents, people with disability, individuals managing mental illness, and anyone recovering from illness or injury or living with long-term health conditions. Family members and friends can also register on someone’s behalf, recognising that risk is often noticed first by those close to home.
The Government is urging people to sign up ahead of the hottest days. Those already enrolled are also being asked to check that their contact details remain up to date to avoid delays if calls are needed.
Human Services Minister Nat Cook said extreme heat can quickly become dangerous, particularly for people who are isolated or managing health conditions. She said the service provides reassurance that someone will make contact and organise help if conditions take a turn. Alongside welfare checks, callers also share practical advice about staying cool, hydrated and safe.
Australian Red Cross Senior Aged Care Manager Peta Page said the calls often provide more than information. She described TeleRedi as a point of connection during times when people may feel vulnerable, noting that volunteers are trained to listen, offer guidance and link callers to further support if required.
The heat response extends beyond phone calls. Additional assistance is being made available through homelessness services from Tuesday 6 to Thursday 8 January, inclusive, in response to the forecast conditions. While regular services will continue, some providers may extend hours, increase staffing and expand outreach, depending on local need and capacity. Funding is available to support these measures, though the level of support will vary by region.
People seeking information about homelessness services during the heat event are encouraged to contact Homeless Connect SA, which operates around the clock.
Registration for TeleRedi remains open. Anyone at risk, or those acting on their behalf, can register by calling 1800 188 071 or emailing telecrossredi@redcross.org.au. Further guidance on preparing for extreme heat is available here.
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