Jetstar says it expects all affected A320 and A321 aircraft to be ready to return to service overnight, marking a turning point in the global software issue that disrupted flights across multiple airlines following a precautionary directive from Airbus. The airline has been updating customers throughout the day as engineers work through the required fixes and as the network absorbs the impact of unexpected cancellations and delays.
The disruption began early on Saturday when Airbus advised operators worldwide of a software concern affecting A320-family jets. Jetstar confirmed the advice had halted some departures while fixes were carried out. The airline said at 9.30am AEDT, “Due to an Airbus fleet software issue affecting Airbus A320 and A321 operators globally, some of our Airbus-operated flights are unable to depart today. Safety is our number one priority. To respond to a precautionary action from Airbus, we have cancelled some Jetstar flights.”
By the afternoon, the airline had moved closer to restoring operations, saying at 4pm AEDT, “Our teams are working around the clock to resolve the Airbus fleet software issue affecting operators globally. We’re expecting all affected aircraft to be ready to return to service overnight, allowing flights to resume as planned on Sunday 30 November.”
Jetstar cautioned that Sunday may still see flow-on delays or cancellations as the network stabilises. Passengers whose flights are affected are being contacted directly by SMS and email with options that include a refund to the original form of payment or a free move up to seven days later. The airline has urged travellers to check their flight status before heading to the airport, noting that alternative travel options are extremely limited due to high demand.
Across the region, other carriers continue to work through the same directive. Air India confirmed it is progressing well through its fleet requirements, saying, “At Air India, safety is top priority. Following EASA and Airbus directives for a mandatory software and hardware realignment on A320 family aircraft worldwide, our engineers have been working round-the-clock to complete the task at the earliest. We have already completed the reset on over 40% of our aircraft that are impacted by this, and are confident of covering the entire fleet within the timeline prescribed by EASA.”
The airline added, “Air India can confirm that there have been no cancellations due to this task and there isn’t any major impact on schedule integrity across our network. However, some of our flights may be slightly delayed or rescheduled. Our colleagues on ground are there to assist the passengers.”
IndiGo and other major operators have issued similar updates as they work through the mandated reset.
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