A new online service launched by the Department of Home Affairs is set to make it easier for people living in Australia without a valid visa to regularise their immigration status.
Through the initiative, individuals can now book a confidential appointment with a Status Resolution Officer via a new online form, allowing them to discuss their options—whether applying for a substantive visa or arranging to leave Australia.
Assistant Director of Status Resolution Network Engagement, James Larder, said the goal was to ensure people receive the correct advice rather than relying on misinformation circulating within communities.
“The role of a Status Resolution officer is to provide the correct information so people can make the right decision around their future,” Mr Larder said.
To complement the online service, the Department will host a community event at the Parramatta Mission Community Hub on 29 October 2025. The free event will run from 10am to 3pm and provide face-to-face advice for those seeking clarity about their visa status. Translators will be available for participants who need language assistance.
Mr Larder said the Department recognised the stress and uncertainty faced by people living without a valid visa and wanted to offer a safe, voluntary pathway to resolve their status.
“Our status resolution officers are here to provide a safe, voluntary way for people to resolve their immigration status and regain peace of mind,” he said. “This new online booking service makes it simple for people to take the first step towards stability and security. Our goal is to support individuals and families through a practical and respectful process.”
Over the past year, the Department’s Immigration Status Resolution Service has expanded its community outreach, meeting with more than 2,000 community leaders, hosting 70 events, and speaking directly with 650 non-citizens.
Mr Larder said information about the service is available in 19 languages to ensure accessibility and trust across diverse communities. “We want people to know they can come forward voluntarily and receive clear guidance on the best path to resolve their situation,” he said.
The Department emphasised that the service is separate from the Australian Border Force, and all meetings are voluntary.
Appointments can be requested here.
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