CommBank customers faced an unexpected issue earlier today, with some reporting duplicate transactions appearing in their accounts. The bank has confirmed that they are actively reversing the problem, and affected customers should already see the changes being applied to their accounts.
In a series of posts on X, CommBank apologised for the inconvenience caused and assured customers that the reversal process is underway. They noted that the process will be completed within the next few hours and reassured those affected that any fees incurred due to these duplicate transactions would be refunded automatically. Importantly, customers were told they do not need to take any action to have these fees reversed.
For anyone experiencing financial difficulties as a result of the incident, CommBank is offering temporary overdraft support, encouraging customers to contact them directly via phone or by visiting a branch. Weekend branch hours can also be found on their website for those needing in-person assistance.
The bank has also taken the opportunity to remind customers to remain vigilant against scams, reiterating that they would never send emails or SMS asking for sensitive banking information or include direct login links. This reminder comes in the wake of a rise in scam activity, particularly when service disruptions occur.
All other banking services remain unaffected, including the CommBank app, NetBank, and payment services via credit and debit cards, ATMs, and merchant terminals.
CommBank has apologised for the inconvenience and thanked its customers for their patience as the fix is implemented. For further updates, they are directing users to their website where real-time service information will continue to be posted.
As a customer expressed on X, frustration over slow access to accounts persisted, with one individual comparing the experience to using a 2G network. Despite these ongoing issues, the bank is optimistic the situation will be fully resolved shortly.
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