Melbourne has secured another global tech heavyweight, with Firstsource Solutions opening its Australian headquarters in the city. The move promises to inject more than 400 local jobs over the next five years, strengthening Victoria’s reputation as a magnet for international technology firms.
Firstsource Solutions, a global force in digital transformation, works across industries including healthcare, banking, financial services, media, technology, retail, education, and energy. With its new base, the company is set to deepen its footprint in Australia, offering businesses a hub for AI-driven innovation and business transformation.
The headquarters will feature an innovation lab dedicated to advancing AI adoption and responsible deployment. Slated to be fully operational by late 2025, the lab will collaborate with Victorian universities to push forward research in AI, engineering, robotics, and digital experimentation.
Melbourne’s thriving startup culture, wealth of skilled professionals, and strong academic institutions played a decisive role in Firstsource’s decision to settle in Victoria. The Premier announced the move while visiting Delhi last year, aligning with the Labor Government’s push to bolster ties with India under the Victoria India Strategy 2025-2030. India remains one of Victoria’s top trading partners, with two-way trade valued at $3.6 billion in the last financial year.
Firstsource joins a growing list of global tech firms setting up shop in Melbourne, standing alongside industry giants such as Infosys, Tata, Sonata, UST, Fractal, HCL Tech, Tech Mahindra, and Wipro. The city’s expanding tech sector has been a major driver of local employment, with 100 of the 400 new Firstsource positions already filled.
Minister for Economic Growth and Jobs Danny Pearson said Victoria’s reputation as a national tech capital continues to attract industry leaders. “Global leaders like Firstsource are investing in Victoria because we have the skilled workforce these companies need to grow, as well as a strong pipeline of graduates.”
Dr Sanjiv Goenka, Chairman of RPSG Group and Firstsource, underscored the value of Victoria’s talent pool and government support in driving the company’s Australian expansion. “By leveraging the Victoria Government’s investments and access to the exceptional talent from top universities, we’re fostering a dynamic, mutually beneficial partnership. With a strong IT industry and an innovation-driven mindset, Australia aligns perfectly with our vision—we’re committed to building programs that harness its full potential.”
Victoria’s Economic Growth Statement places digital technologies among the state’s key investment priorities, aiming to supercharge international partnerships and fuel the next wave of high-skilled job creation. With Melbourne now home to yet another major tech player, the sector’s momentum shows no signs of slowing.
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