Parents of premature and critically ill babies at Liverpool Hospital can now view their children remotely through a new camera system installed in the hospital’s Neonatal Intensive Care Unit.
Liverpool Hospital is the first public hospital in NSW to introduce the AngelEye camera system, which provides parents and carers with a secure live feed of their baby when they are unable to be at the hospital.
The system has been installed across all 24 cots in the NICU. Parents can access the live feed around the clock through their devices, while the clinical team can send secure text updates and photos.
For families dealing with a lengthy NICU stay, being separated from a baby can add to an already difficult period. The new system is intended to help parents remain connected when work, other children, family responsibilities or distance prevent them from being at the bedside.
The technology also allows staff to communicate with parents in more than 100 languages through secure, one-way messaging. That feature is particularly relevant to south western Sydney, one of the state’s most culturally and linguistically diverse regions.
Deputy Premier and Minister for Western Sydney Prue Car said the system would give families another way to remain connected to their babies.
“This new technology at Liverpool Hospital will give Western Sydney families greater peace of mind, helping them stay connected to their little ones when they can’t be by their bedside,” Ms Car said.
Health Minister Ryan Park said separation from a baby receiving intensive care could be distressing for parents.
“Being separated for long periods from your baby in the NICU can be a considerably distressing time,” Mr Park said.
“This livestreaming system is a simple but practical way to help ease that emotional strain.”
Liverpool Hospital’s expanded NICU opened in 2024 in the new Integrated Services Building, which forms part of the first stage of the Liverpool Health and Academic Precinct redevelopment.
The NICU has 10 single rooms, four negative-pressure rooms for babies requiring isolation, as well as additional space for parents to participate in care and practise kangaroo care, which involves skin-to-skin contact.
The AngelEye system is being introduced alongside further redevelopment at Liverpool Hospital. In June, the NSW Government announced an additional $100 million for the Liverpool Health and Academic Precinct, taking the total investment to $930 million.
Construction on the second stage is underway and includes six new parent rooms for the NICU and a new multi-storey Integrated Services Building. The next stage will also include expanded cancer services, new inpatient units and women’s and children’s ambulatory care.
Member for Liverpool Charishma Kaliyanda said the cameras would provide additional support to families when they could not physically be at the hospital.
“The new AngelEye camera system is giving families of vulnerable babies in Liverpool Hospital’s NICU unparalleled virtual support when they can’t physically be with their babies,” Ms Kaliyanda said.
Member for Leppington Nathan Hagarty said multilingual communication would be particularly useful for families in south western Sydney.
“The ability to communicate with families in many languages will help ensure parents from across our diverse south western Sydney community feel informed, connected and supported while their baby is in the NICU,” Mr Hagarty said.
Liverpool Hospital General Manager Scott McGrath said the hospital was the first public facility in NSW to adopt the system.
“We are excited to be the first public hospital in NSW to adopt the AngelEye camera system,” Mr McGrath said.
Alexandra McCormack, whose baby Rocky is receiving care in the NICU, said the cameras had helped her family stay connected.
“The new camera system has made such a difference to my family,” Ms McCormack said.
“It has given us peace of mind when we cannot be with Rocky, because we can see him at any time via our devices.”
Director of the Liverpool Hospital NICU Dr Nele Legge said the system was intended to complement, rather than replace, parents’ presence at the hospital.
“We encourage parents to visit their babies as much as possible but believe the AngelEye system will provide comfort and reassurance during those times when they cannot be with their babies due to work or family commitments,” Dr Legge said.
She said the secure messaging and live streams could help support bonding and family-centred care while giving parents another way to remain involved in their baby’s care.
The AngelEye rollout forms part of the broader redevelopment of Liverpool Hospital, with further construction expected to continue through to the estimated completion of the precinct in 2028.
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