Nearly 3,500 apprentices and trainees have turned to Victoria’s free Apprentice Helpdesk since it was launched last June, with the service providing advice on workplace rights, training and personal support as young workers progress through their qualifications.
Operated by Apprenticeships Victoria, the helpdesk is staffed by trained Case Support Officers who assist apprentices, trainees, employers, parents and people considering an apprenticeship. The service offers guidance on training contracts, workplace entitlements, job searches and financial incentives, while helping apprentices address issues that could affect their ability to complete their training.
The helpdesk forms part of a wider package of support aimed at improving apprenticeship completion rates. Apprentices and trainees can also access free, confidential counselling through the Apprentice Employee Assistance Program, which covers mental health, financial concerns, workplace issues and other personal challenges. Those requiring face-to-face assistance can receive support through the Apprentice Support Officer program, which operates across Victoria.
The Victorian Government says the initiative is intended to help apprentices stay engaged with their training at a time when skilled workers remain in demand across industries including construction, building and renewable energy.
The Victorian Budget 2026/27 includes $5.8 million to strengthen the state’s apprenticeship pipeline, with funding aimed at helping more people complete training and move into skilled employment.
Minister for Skills and TAFE Colin Brooks said the service had already assisted thousands of apprentices during its first year.
“In just one year, the Apprentice Helpdesk has supported nearly 3,500 Victorians to get qualified and stay safe in the workplace. That’s thousands of young workers building careers in the industries our state needs most,” he said.
Brooks said apprentices would play an important role in meeting Victoria’s future workforce needs.
“Apprentices are the future of our construction, building and renewable energy industries. We’re making sure they have the support to finish their training and get into good, well-paying jobs,” he said.
Industry groups have long argued that support services can improve apprenticeship retention, particularly during the early stages of training when many apprentices face financial pressures, workplace challenges or uncertainty about their rights. The helpdesk is designed to provide a single point of contact for advice before issues escalate and affect training outcomes.
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