Customised service gets more up close and personal with Carnival Corporation’s new wearable device

By Our Reporter
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Carnival Corporation, the world’s largest leisure travel company with 10 global cruise line brands, recently announced it has developed the world’s first interactive guest experience platform capable of transforming holiday travel into a highly personalised and elevated level of customised service for millions of guests.

The company unveiled Ocean Medallion, a first-of-its-kind wearable device that enables a personal concierge by bridging the physical and digital worlds to deliver a new level of personalised service not previously considered possible—including sophisticated way-finding, food and beverage on demand, an array of interactive gaming, personalised entertainment experiences and more.

Weighing about 50 grams and with a diameter of about 2.5 centimetres, the disc can be accessorised with jewellery, clips, key chains and bands or simply carried in a pocket or pocketbook.

Powered by proprietary technology developed by Carnival Corporation that features an Internet of Things (IoT) network of intelligent sensors and experiential computing devices, the Ocean Medallion will supposedly revolutionise guest service not only for the cruise industry, but the broader leisure industry.

“With this interactive technology platform, we are poised to have our global cruise line brands at the vanguard of forever changing the guest experience paradigm—not just in the cruise industry but in the larger vacation market and potentially other industries,” said the company’s CEO Arnold Donald at the launch.

The new guest experience platform will debut on Princess Cruises’ Regal Princess in November 2017, followed by Royal Princess and Caribbean Princess in 2018.

 

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